Refund policy

Freedom Nation Refund Policy

Prepared by Claude at the owner's direction; not legal advice from a licensed attorney.

Last updated: 2026-10-03

This policy explains when you can get your money back. It is part of our Terms and Conditions. If a law where you live gives you more rights, those rights apply.

To ask for a refund, use "Get help" in the app, or email [email protected]. Approved refunds go back to the original payment method, normally within 5 to 10 business days.

1. Monthly dues ($35)

1. If you do not hold land, you can cancel your citizenship yourself at any time in the app, on the Payments screen (Payments › Cancel citizenship). You do not need to call or email us.
2. Your dues stop at the end of your current paid period. You keep access until then.
3. We do not give partial refunds (no proration) for unused days in a month.
4. After you cancel, we will not charge you again. Your citizen features, including voting, end when the paid period ends.
5. Land holders. While you hold land, you cannot cancel in the app. The Payments screen shows "Contact us" instead, and our team will explain your options (see section 4 of the Terms).
6. Billing errors. If we charged you by mistake, for example twice in one month or after you cancelled, we refund the mistaken charge in full.
7. Please contact us before disputing a charge with your bank. We can usually fix problems faster.

2. Course fee ($99) and retakes ($25)

1. Before you start. You can get a full refund of the $99 course fee if you ask within 7 days of paying and you have not started the certification test.
2. After that. Once 7 days have passed, or once you have started the certification test, the course fee is non-refundable.
3. Retakes. Each $25 retake fee is non-refundable once you start that retake.
4. Technical failure. If a technical failure on our side stops you from finishing a test, we give you a free retake.

3. Land down payment and lease-purchase payments

1. 7-day cancellation right. You may cancel your land lease-purchase agreement for a full refund of everything you paid, including the $1,500 down payment, until midnight of the 7th day after you sign. Cancel in the app, or by email or post to the addresses in your agreement.
2. After 7 days, the $1,500 down payment is non-refundable.
3. If your agreement ends because of default (after the notice and cure process in your agreement):
   • Payments you made are kept as rent and agreed damages.
   • Exception: if you had paid at least 15% of the lot price, we refund the amount you paid toward the price that is more than the greater of:
     • 15% of the price; or
     • our documented actual damages, including the fair rental value stated in your agreement.
4. Ending by agreement. If you and we agree to end the agreement early, any refund will be set out in a written release that we both sign.
5. Paid in full. Once you have paid in full and your Unit Deed is issued, payments are not refundable.

4. Event tickets

1. Each event states its refund rule before you buy, at checkout and on your ticket. The rule is set before tickets go on sale.
2. Unless the event says otherwise, you get a full refund if you cancel at least 7 days before the event start time, and no refund after that.
3. If we cancel the event, you get a full refund.
4. If we change the date or venue in a material way, you can claim a full refund at any time up to the new date, whatever the event's refund rule.
5. Ticket transfer is not offered at this time.
6. Refunds include any sales tax charged.

5. Marketplace products

Physical goods.

1. You may return unused items in their original condition within 30 days of delivery for a refund of the item price.
2. If the item is faulty, damaged or not as described, we pay return shipping and refund the full price, including original shipping.
3. In any other case, return shipping is your cost.
4. Some items cannot be returned for hygiene or safety reasons, or because they were custom made. We mark these clearly on the product page before you buy.

Digital products.

1. Downloads and digital codes are non-refundable once downloaded or redeemed, unless the item is faulty or not as described.
2. If you have not downloaded or redeemed the item, you can ask for a refund within 14 days.

Third-party sellers. If a citizen or partner sells through our marketplace, their listing will say if their return terms differ, but they can never be less than the rights above.

6. Chargebacks

If you file a card dispute, we will respond with our records. These include:

• your authorisation;
• receipts;
• your account activity log;
• the IP address and device used.

If the dispute is decided in your favour, we will not charge you again for the same item. While a dispute is open, we may pause the related account features.

7. Contact

[email protected] · 3644 Covey Rise Farm Rd, Sparta, Georgia 31087

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